You will see your contact form displayed on the screen. The contact form includes the following default fields: (a) Subject (b) First name (c) Lastname (d) Email address (e) Description


Step 2: Supply the following information and click the "Submit" button. Once you submit a ticket, you can then sign in/create an account to log in and view your submitted tickets.

You will see five areas of information:
  • Ticket number - Each individual request is given its own ticket number for reference
  • Subject - The subject entered by the customer
  • Create at - When the ticket was created
  • Updated at - Last update on the ticket whether from the customer or support team
  • Status - Current status of the ticket

Step 3: Click on the ticket number or subject title to view the ticket.

When viewing the ticket, you will have the option to submit new information or further detail to the ticket thread using the text entry to the center of the page and mark the ticket as solved on your side by ticking Please consider this request solved and choosing Submit.